Are you getting the most from your provider portal account?

We're revisiting and updating some of the most popular posts from the first year of the provider blog. In this article, Brandon Veazie, a member of our provider service team, talks about three of the most useful — and underutilized — tools on our provider portal. 

Provider Enrollment

Our provider enrollment tool allows administrators and designated users to manage all individual providers under their group. You can notify AllWays Health Partners about errors in provider information, submit updates on demographic information, open or close PCP panels, monitor pending transactions, and request terminate individual providers from your group. You can request access to this function from your site’s user administrator.

Primary Care Change

Our primary care change tool allows designated users at a primary care site to change a member’s assigned primary care physician with the member’s permission. After searching the member database by ID number or name and DOB, you can then select the new primary care physician and site, along with an effective date for primary care enrollment, which can be backdated up to 90 days. Finally, after receiving member consent and checking the right box, you can submit the change. If you'd like to use this function should request access from your site’s user administrator.

Requesting Access to Multiple Sites (Group NPI)

Our Group NPI tool allows users to access more than one provider group on one account. Providers with access to their primary site can request access as a standard user or user administrator to another site using the following steps:

1. Click Resources Button
2. Click Site Access
3. Click Request Site Access
4. Enter Site name and select option from drop down choices that contains NPI in parentheses
5. Enter Site Tax Identification Number and the reason you need access. If you'll be the user administrator, fill out a user administrator application, which is available to download during the portal registration process. If you won't be the administrator, contact you site's user administrator for approval. 

Providers with access to multiple sites can use a drop-down menu to switch between sites. You can also monitor which sites they have access to and see when in the Your Profile section. If your access expires entirely, you can follow this process above to request it again.

Register for the Provider Portal today at allwaysprovider.org.

Have questions? Call us at 855-444-4647.