3 Customer Service calls you don't have to make

Our Provider Service team weighs in on 3 of the top reasons to use the provider portal. 

 As you may already know, beginning January 1, you can access the provider portal at allwaysprovider.org. Registered users of NHPNet (NHP’s provider portal) can continue to use their current login credentials for 24/7 access to the same online capabilities and resources, including member eligibility verification, claim status, and explanation of payments.

As we make the transition to the new Provider Portal together, we thought it might be a good time to provide you a refresher about three of the portal’s functions: Provider Enrollment, Primary Care Change, and Requesting Access to Multiple Sites (Group NPI). By accessing these tools via the portal, you can more efficiently complete a variety of tasks online rather than over the phone.

Provider Enrollment

Our provider enrollment tool allows user administrators and select standard users to manage all individual providers under their group. They can notify AllWays Health Partners about errors in provider information, submit updates on demographic information, open or close PCP panels, monitor pending transactions, and request that an individual be terminated from their group, if necessary. Visitors to the provider portal who would like to use to this function should request access from their site’s user administrator.

Primary Care Change

Our primary care change tool allows select users at a primary care site to change a member’s assigned primary care physician with the member’s permission. After searching the member database by ID number or name and DOB, the user can then select the new primary care physician and site, along with an effective date for primary care enrollment that can be backdated up to 90 days. Finally, after receiving member consent and checking the right box, the user then submits the change. Visitors to the provider portal who would like to use this function should request access from their site’s user administrator.

Requesting Access to Multiple Sites (Group NPI)

Our Group NPI tool allows users to access more than one provider group on one account in cases where an individual may need access to multiple sites. Providers with access to their primary site can request access as a standard user or user administrator to another site using the following steps:

1. Click Resources Button
2. Click Site Access
3. Click Request Site Access
4. Enter Site name and select option from drop down choices that contains NPI in parentheses
5. Enter Site TIN (Tax Identification Number) and the reason access is required and select if you will be a User Administrator. If no, the user should contact the site’s User Administrator for approval. If yes, the user should fill out and submit a User Administrator Application

Providers with access to multiple sites will find a drop-down menu option at the top of the provider portal allowing them to switch between sites. They can also monitor which sites they have access to and when that access will expire by going to the site access tab within the Your Profile section. In the case that access to a site expires entirely, they can follow this process to request access to the appropriate site.

Have questions? Call the Provider Service team at 855-444-4647.