Welcome to the blog

Welcome to the NHP Blog. You may have heard a lot about us in the news lately. We’ve been making waves with our innovations in customer experience (read about our first-in-the-nation Customer Loyalty Program) and patient care (see Dr. Tony Dodek talk about our groundbreaking Care Complement benefits). In addition, Partners HealthCare, our parent company and the largest private employer in Massachusetts, just announced that NHP would be their sole employee health plan administrator in 2019.

This is all a result of our conscious efforts to take a fresh look at how we do everything, from billing providers to connecting with patients, and find a better way. But we can’t do it alone. Our key partners – providers, patients, clients, brokers and employers – are critical to our efforts. Without you, there won’t be anything fresh about our perspective.

And that brings us to this blog. The NHP provider network management team wanted to create a place where we could all come together to have candid conversations about health-care topics and industry news.  And we really mean candid. We’re planning to give you an unprecedented look behind the scenes at NHP. We hope you’ll join in and be honest with us about the problems you face today – and the solutions you dream about for tomorrow. We’re open to anything. Let’s break open the possibilities and generate some truly new ideas.